FAQ

General Questions:

Q: What types of products does Cluci Bags offer?
A: Cluci Bags offers a wide range of high-quality bags and luggage, including handbags, backpacks, travel luggage, and accessories designed to suit various styles and needs.

Q: Where are Cluci Bags products manufactured?
A: Our products are manufactured with the highest standards of craftsmanship and quality, using premium materials to ensure durability and style.

Ordering and Payment:

Q: How can I place an order?
A: You can place an order directly through our website. Simply add your desired items to your cart and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Q: Can I change or cancel my order after it has been placed?
A: If you need to change or cancel your order, please contact our customer service team at support@clucibags.com as soon as possible. We will do our best to accommodate your request, but please note that we cannot make changes once the order has been processed and shipped.

Shipping and Delivery

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the USA and Canada.

Q: How long will it take to receive my order?
A: For domestic orders within the USA, standard shipping typically takes 7-15 business days. For international orders to Canada, standard shipping takes 7-15 business days. Expedited shipping options are also available at checkout.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Returns and Exchanges:

Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Items must be unused, in their original condition, and in their original packaging.

Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at support@clucibags.com for a return authorization number (RAN) and detailed instructions.

Q: Who is responsible for return shipping costs?
A: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Product Care

Q: How should I care for my Cluci bag?
A: Please refer to our Care Instructions page for detailed information on how to care for and maintain your Cluci bag to ensure its longevity and durability.

Contact Us

Q: How can I contact Cluci Bags customer service?
A: If you have any questions or need assistance, please contact our customer service team at 

Phone: +1 267-399-4382

Email: support@clucibags.com